Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
Submit a return request
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved, please send your order to the following address:
Attn: Air Cot
2 Sherwood Dr.
Medway, MA 02053
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to reach out at firstname.lastname@example.org.