Shipping Policy
Order processing times are separate from the shipping time you see at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to COVID, USPS and UPS are experiencing shipping delays. Unfortunately it is out of our control and we cannot accurately predict delivery times at this time.
|
Country |
Shipping Rate |
Estimated Delivery Time |
|
USA |
Shipping charges for your order will be calculated and displayed at checkout. |
USPS First Class Mail: 1-3 business days UPS Ground: 1-4 business days UPS 3 Day Select: by the end of 3rd business day |
|
Canada |
Shipping charges for your order will be calculated and displayed at checkout. |
USPS First Class Package International: 7-21 business days USPS Priority Mail International: 6-10 business days USPS Priority Mail Express International: 3-5 business days |
|
Germany |
4€ flat rate shipping |
DHL Päckchen: 1-2 business days |
|
Rest of Europe |
8€ flat rate shipping |
DHL International: no estimate available |
|
Rest of the World |
15€ flat rate shipping |
DHL International: no estimate available |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any questions please contact us at flyaircot@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at flyaircot@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to reach out at flyaircot@gmail.com.